Message Development

Sherlock Communications > What We Do > Message Development

Why is message development so important?

While other Latin American PR agencies may lead with brand pyramids or complex message maps, we believe that the best messaging and story-telling in Latin America should always start with a consideration of your target audience. Message development is one of the key pillars in the process of connecting with your target audience.

Whether you’re talking to a travel journalist, a tech analyst or a teenager on TikTok, you are invariably talking to a human being, and need to make a plain-spoken and emotional connection with them. The goal is to provide a meaningful context to what you’re saying, and show that you understand what is important to each individual.

Anyone can say they are ‘the biggest’, ‘the best’ or ‘the first’ – but without credible proof or context, this quickly becomes white noise, devoid of meaning. Using stats and rankings will lend consistency to your message. 

While consistency is to be applauded, international messages which are poorly translated often have an alienating effect in Latin America and Brazil. We’ve lost count of the number of cultural references in PR material which are lost in translation into Portuguese, for example. Hence the importance of message development when beginning operations in Latin America. 

The 5 steps of the message development process

A brand should have clear messages that act as a guideline for getting in touch with customers in the target audience. We need to double-check the mission, strategy, goals and objectives of the organization ahead of each campaign. Is important to be concise but clear. More often than not, simpler is better, and originality pays. We have set out below how we develop these messages.

  1. Identify your target audience. This is one of the most important steps. The role of your key messages is to persuade your target audience and get them thinking about a product or service which could be useful to them. To get to know your potential customers, some questions need to be asked. Who is my audience? Who needs to hear from us? Having asked these questions, we can start developing the message.
  2. What do you want to say? Sounds easy, but that’s not always the case. Are you trying to launch a campaign? A new product? An introduction into a new market? In each case, the key messages should always be clear, concise and relevant. 
  3. Highlight added value. Pointing out what makes your product innovative and different from the competition can make all the difference. Added value matters to customers, so you have to show what makes you unique.
  4. Relevant facts and statistics. These can help to make your message more powerful. Key insights, statistics and trends can also help to build your reputation, while context will provide added support to your campaign.
  5. Choose the best distribution channels. We consider the best options for spreading the message. Sometimes a press release will work, while in other contexts, events or direct briefings with journalists and editors make more sense. Choosing the right tactics is essential.

Where can we use these messages?

Having developed  key messages, as a result of strategic planning and consulting with our specialists, we can broadcast them in different ways: press releases, letters to editors, videos, livestreams, interviews, speakers at events… even podcasts! 

It all depends on your target audience and where you want to get your message seen: social media, newspapers, TV channels, radio or blogs. The most important objective is to increase your chances of reaching a wider audience, so that more people can become acquainted with your brand.

We can help you develop and deliver the right messages

Here at Sherlock Communications, we would be delighted to help your company identify the right messages to deliver to your target audiences in Latin America. Contact us to find out everything we can do for you and your company in the region.